Returns & Exchanges

Refund and Exchanges

If you wish to return or exchange any item(s), you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging and original invoice within 15 days of the shipment date. Shipping and handling charges are non-refundable. You may want to insure your return as we cannot be responsible for lost or misdirected returns.

Please note that certain items cannot be returned or exchanged unless Celeste London is at fault. These are personalized or altered at request or engraved items and pierced jewellery.

When you return an item, please indicate the reason for the return. Any refund offered will be credited to your credit card within 28 days and will appear on your billing statement.

Before the return of any merchandise you must first call or email to get authorization and return shipping instructions. Approved claims reserve our choice to withdraw from the contract of sale, to replace goods free of charge, or to reduce the price. We thank you for your cooperation; your satisfaction is always our first priority.This does not affect your statuary rights.